These terms apply when you use the ShopLook app or website. By using ShopLook, you agree to them. ShopLook is operated by Allarc Solutions Pvt Ltd, 164, Pocket F-17, Sector-8, Rohini, Delhi 110085, India.
What ShopLook is
ShopLook shows products and services from shops near you, as short videos, and lets you contact those shops by chat, call or WhatsApp. ShopLook does not sell anything itself. There is no ordering, payment or delivery inside the app.
Your account
- You can browse without an account. To chat with shops or save listings, you sign up with your mobile number or Google account.
- Keep your details accurate and your phone secure. You are responsible for what happens on your account.
- You must be 18 or older to create an account or run a shop.
- You can delete your account at any time in Profile → Settings → Delete account. A shop is deleted separately, in Manage Shop → Manage account → Permanently Delete Shop.
Dealing with shops
Any purchase or service is an agreement between you and the shop. Prices, payment, delivery, returns and warranties are agreed with the shop directly. Please check the item, or confirm the details with the shop, before you pay.
If you run a shop
- Your shop name, address, map pin and contact details must be accurate. Your map pin decides which buyers see your listings, so place it at your shop's entrance.
- Every listing needs a video that you own or have permission to use, showing the real product or service.
- Prices must be honest. If you show an MRP, it must be the real MRP.
- Listings go live as soon as you publish them. We may remove or reject a listing later if it breaks these terms.
- Reply to buyers respectfully and use their contact details only to deal with their enquiry.
What's not allowed
- Illegal, counterfeit, stolen or restricted goods and services.
- Misleading listings, fake prices, or content that isn't yours.
- Harassment, hate, threats, or sexual or violent content.
- Spam, scams, or asking for payment in ways meant to cheat buyers.
- Trying to access other accounts or interfere with how ShopLook works.
You also can't list prescription medicines, tobacco or vaping products, alcohol, weapons, or anything else whose sale or advertising is restricted by Indian law.
Reports and removal
You can report or block shops, listings and chat messages in the app. We review reports and may remove content, hide listings, or block a shop or account that breaks these terms. When a shop is blocked, its listings are hidden from buyers too.
Our responsibility
ShopLook is a platform that connects buyers with local shops. We don't make, sell or inspect the products and services listed, and we aren't a party to any deal between you and a shop. To the extent the law allows, we aren't responsible for the quality, safety or legality of what shops offer, or for losses arising from your dealings with a shop.
We work to keep ShopLook available and secure, but we can't promise it will always be free of interruptions or errors.
Governing law
These terms are governed by the laws of India. Disputes will be handled by the courts of Delhi, India.
Contact and grievances
Questions about these terms or legal notices: legal@shoplook.in. Shop owners can reach us at shops@shoplook.in. Complaints go to our Grievance Officer at grievance@shoplook.in — full details are in our Privacy policy.
We may update these terms. If we make important changes, we'll tell you in the app before they take effect.